In October 2020, we were proud to be awarded the British Home & Holiday Park Associations #ProtectTourismJobs Award in recognition of our work to protect employment directly, within the local community and the industry supply chain.
In June 2020, we were awarded the “We’re Good To Go” mark. This is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.
We are looking forward to welcoming you to our parks!
The health and safety of our guests and staff is our number one priority, therefore it will be a ‘new normal’ with social distancing and safety measures in place.
COVID-19 MEASURES – KEEPING YOU SAFE
We ask that you take the time to read the recent guidelines at the time of your holiday and act responsibly while on-site and in the surrounding area. It is important to respect our local communities.
If you have any COVID-19 symptoms, you must not travel to us.
Please adhere to social distancing guidelines – where possible, space yourselves from others. We advise all guests to carry hand sanitiser and wear face coverings in any indoor areas where possible.
No Group Gatherings
Large gatherings are not allowed anywhere on the park. Please adhere to the current government advice about socialising.
We have a queuing system in place around at Reception and ask that you remain outside. Please read any signage in order to help keep yourself and others safe.
Our toilets and showers will be open, however, we encourage you to use your on-board facilities where possible. We have more regular cleaning procedures in place and appropriate PPE for our staff. The washrooms will be sanitised as regularly as possible, but please note we cannot clean facilities after every person. We encourage you to wipe down touch points before and after use, such as cubicle doors, locks, toilet flushes etc. We cannot constantly monitor and control the number of people using the facilities; if it is busy, please come back at a quieter time. Where possible, please use every other cubicle and sink to help with social distancing.
Please wash your hands regularly for at least 20 seconds. There are also hand sanitiser stations at certain locations around the park.
Please pay your full holiday balance before arrival, either online or by calling the Park. You will still need to come to Reception on arrival for your allocated pitch or hire caravan keys – there is a queuing system in place. Contactless check-in’s cane made available upon request.
Contact details for the reception on your holiday park will be in the accommodation and/or on your booking confirmation. Please try calling first and please only visit Reception in person where necessary.
Touring & Camping Pitches
We have limited the number of people staying at the park to help with social distancing protocols. Please ensure that your tent or other accommodation is in the centre of your allocated space to comply with social distancing measures.
Check-in is now at 4 pm due to our additional cleaning measures, including decontamination fogging, during the coronavirus pandemic.
For Lynmouth Holiday Retreat, you will need to pack your own towels, tea towels, soap and washing up liquid. You may need extra toilet roll and bin liners – you can pick up any essentials from our on-site shops.
If you develop COVID-19 symptoms while staying with us, please immediately call or email your park host. Do not leave your pitch/accommodation and wait for further instructions.
We will continually review the following guidelines in line with government advice. Thank you very much for your support, we apologise for any inconvenience.
Holiday Protection Cover 2021
For that extra piece of mind when booking your holiday with us, why not consider our Holiday Protection Cover.
For the 2021 holiday season, our Holiday Protection Cover can be purchased, covering your cancellation or changing your booking in the event of any member of your party being unable to travel due to:
- Jury Service
- COVID-19 Restrictions
If you are booking online, this will be automatically added, but you can choose to remove the charge during the booking procedure. If you are booking by telephone, as part of our policy, this will be read to you and applied to your booking unless requested.