01752 842318 
HOLIDAY PROTECTION COVER
For that extra piece of mind, please review the terms of our Holiday Protection Cover (“HPC“) below. If you are booking to stay in Company-provided accommodation (e.g., a glamping pod, bell tent, static caravan, lodge or cottage), our HPC protects your cancellation in the event of any member of your holiday party being unable to travel due to:
- illness or injury, including COVID-19
- pre-existing medical condition.
- pregnancy complication.
- death, including of an immediate family member.
- jury service.
- court summons.
- armed forces or emergency services recall.
- changes to school examination dates; or
redundancy.
Our HPC applies to the whole of your holiday party up to the Start Date (as defined above). We guarantee to return the full amount of the Deposit (as defined above) and any remaining balance paid to the Company (less the cost of the HPC premium), under these terms. Please give as much notice as possible of any cancellation. In order to obtain cover, in the event of cancellation you will need to provide the appropriate authoritative documentation to substantiate and verify your claim for HPC, e.g., a doctor’s fit note in the event of sickness, accident or injury (if relevant), a death certificate, a Redundancy Notice pursuant to the Payment Act 1965, etc. Claims outside the specified reasons of cancellation listed above may not be paid by the Company.
Please note, notwithstanding the foregoing, the Company’s HPC premium, payable upon booking (if applicable), is non-refundable in any event.
If you are booking online, HPC will be automatically added, but you can choose to remove it during the booking process. If you are booking by telephone or email, our offer of HPC will be read to you and applied to your booking unless requested to be removed.
Important HPC Notice for Tent, Trailer Tent, Motorhome, Campervan and Touring Caravan Bookings
HPC is not applicable to tent, trailer tent, motorhome, campervan and touring caravan bookings and any HPC premium will not be added to such bookings. In such circumstances, if you are unable to visit us on your planned Start Date, we will do our utmost to honour any Amendment Request (as defined above) and move your booking to another Start Date in the same or following holiday season, subject to availability; provided any such Amendment Request is received by the Company 7 days or more before the original booked Start Date.
If you have purchased HPC and wish to cancel your holiday because of COVID-19 related illness or injury; in order to qualify for HPC you will need to provide proof in the form of an email or text message
NHS COVID-19 Notification, received when you register the result of a lateral flow test (LFT) or polymerase chain reaction (PCR) test online, indicating you have tested positive for COVID-19 recently prior to your Start Date.
