Terms and Conditions

POLICY PACK – TERMS & CONDITIONS

Contained herein this policy pack are corporate and other policies in place as at the “Effective Date” set out below for Coast & Country Parks Limited, Brean Beach Holiday Parks Limited; and all relevant affiliates thereof (collectively, the “Company”, “us” or “we”). These policies include:

Booking Policy

Holiday Protection Cover

Effective Date: 1 November 2025

BOOKING POLICY

The Company has pitches for tents, trailer tents, motorhomes, campervans, touring caravans and other suitable accommodations to be brought onto our parks, as well as standing glamping pods, geodomes, safari tents, static caravans, lodges and cottages available for holiday lettings. Guests’ enjoyment and safety on our parks is paramount, and therefore we request you read the following terms and policies before making any holiday booking, as any such booking made with the Company shall be subject to these terms and obligations set out herein this policy pack.

Summary Terms of Agreement

A booking is a contract between yourself and the Company. All bookings are accepted on the proviso that you agree to these terms.
A contract exists when we have issued our confirmation to you.
Please check your confirmation carefully to see that it reflects your wishes. Please let us know of any difference as soon as possible.
Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking.
You, on behalf of yourself and your accompanying holiday party, acknowledge and accept the policies set out herein this policy pack, and agree to abide by any rules and/or obligations promulgated thereunder. It is your responsibility to ensure that all members of your holiday party accept these terms.
We reserve the right to: (i) refuse any booking, and (ii) subject to all applicable law, not accept all-male and/or all-female groups over a total of 3 persons, onto any of our parks.
The person who makes a booking (the “Booker”) is responsible for it and warrants that: (i) the Booker is over 18 years of age, and (ii) the relevant holiday party will not exceed the person numbers and, where applicable, the pitch size requirements stated at the time of the booking by the Booker, and as shall be confirmed by the Company on the corresponding booking confirmation sent to the Booker.
Guests under the age of 18 must be accompanied at all times.
Bookings can be made via our online booking system on our website or by contacting us using the contact details contained therein. Bookings can also be made via 3rd party booking agents, in accordance with this document.
You must tell us your full requirements, for example if you are bringing any vehicles, tents or other structures. We need this information when deciding whether we are able to accept your booking and we may not be able to accommodation changes. Where we are able to do so, there may be an additional charge.
Arrival and Departure Times below. Early Check-In and Late Check-Outs are both available as a bookable extra, subject to availability.

Check-in Time Check-out Time

Camping & Touring Plots 14:00 10:30

Glamping, Caravans, Lodges & Cottage 16:00 10:00
Bookings may be rejected by the Company if stated by the Booker to be expressly and wholly reliant on the uninterrupted provision of a wireless internet connection (Wi-Fi), as this is not something the Company can reasonably guarantee.
The contract between you and the Company, incorporating these terms, becomes binding as soon as we receive your initial booking payment. This payment, which is treated as a part payment of your holiday, is neither transferable nor refundable. If booked via a third party, you will need to contact them and review their booking terms and conditions.
Where contrary to these Summary Terms of Agreement (only), terms concerning any Holiday Protection Cover (see below) shall prevail. If you have purchased Holiday Protection Cover at the time of booking, you shall be covered depending on when you cancel or amend your booking, and, in respect of the former, the reason for such cancellation.
These terms do not impact in any way the terms of any third-party holiday cover or insurance you may have purchased.
The required deposit, payable at the time of booking, is 10% of the total price of your holiday with the Company (the “Deposit”). The balance payable in respect of your holiday (i.e., the total price less the Deposit) must be paid at least 28 days before your holiday start date (the “Start Date”).If this balance is not paid in compliance with the foregoing, we are entitled to cancel your holiday and retain the Deposit.
Our prices include VAT.
We reserve the right to ask our park guests who contravene these terms or, who in any other way are behaving in a manner reasonably likely to cause distress and/or nuisance to other park guests, to leave our parks immediately. In these circumstances, your holiday shall cease, and we shall not be liable for any costs incurred by you.
Notwithstanding anything herein this policy pack or elsewhere, the Company, its employees, agents and/or sub-contractors (collectively, the “Representatives”), in whatever circumstances:19.1. shall not be liable for any loss or damage, or any theft from, any caravan or other accommodation located within our parks, unless the same be caused or contributed to by any gross negligence or material default on the part of the Representatives.19.2. do not accept any responsibility whatsoever for third parties’ personal effects, whether brought onto such parks or otherwise; and19.3. shall not incur any liability whatsoever in the event of any part of the parks or any facilities thereof being unavailable because of unforeseen circumstances beyond the Representatives’ control.

You must tell us if your booking request is connected to any other booking, for example because you know the other party or you share a common purpose in visiting the Park. If you do not tell us about a connection, we may cancel your booking immediately and (if you stay with us has started) require you to leave the Park. You will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

Cancellation by You

In respect of cancellations and alterations by you, please see a summary table set out below, subject to the formal terms described under such table.

	Holiday Protection Cover		Normal
	CANCELLATION	AMENDMENT	CANCELLATION	AMENDMENT
>28 days before Start Date	Full refund (less premium).	No change fee. Refund applicable for lesser value holiday.	Full refund (less £25 cancellation fee).	£25 change fee. Subject to availability. If fully booked, treated as cancellation
14-28 days before	Full refund (less premium).	No change fee. Refund applicable for lesser value holiday.	50% refund (no cancellation fee).	£25 change fee. Subject to availability. If fully booked, treated as cancellation.
7-14 days before	Full refund (less premium).	No change fee. Refund applicable for lesser value holiday.	30% refund (no cancellation fee)	£25 change fee. Subject to availability. If fully booked, treated as cancellation.
2-7 days before	Full refund (less premium).	No change fee. Refund applicable for lesser value holiday.	20% refund (no cancellation fee).	Not valid. Treated as cancellation.
0-2 days before	Full refund (less premium).	No change fee. Refund applicable for lesser value holiday.	10% refund (no cancellation fee).	Not valid. Treated as cancellation.
On or after Start Date	No refund.	Not valid.	No refund.	Not valid

We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellation will be effective on the date it is received by us.
Subject to the remaining terms, in the event of a cancellation a refund may be given in line with our sliding scale.
Should you need to cancel your booking for any reason, or cut your holiday short following the Start Date, you should call or email the relevant park using the details set out on our website, and we will advise you of the following procedure.
Any cancellation by you will not take effect until we have received written confirmation of your intent to cancel (a “Cancellation Notice”).
1. If Holiday Protection Cover has been purchased upon booking, we will offer a full refund of both your Deposit, and any remaining balance paid, less the Holiday Protection Cover premium; provided we receive your Cancellation Notice prior to the Start Date.
2. If no Holiday Protection Cover has been purchased upon booking, we will offer a refund following a Cancellation Notice in line with our sliding scale, dependent on when we receive the Cancellation Notice.
3. Notwithstanding the foregoing, irrespective of whether Holiday Protection Cover has been purchased upon booking, we will not offer any refund of either the Deposit nor any remaining balance paid if we receive a Cancellation Notice anytime on or after the Start Date.
You are not entitled to any refund if you or any of your guests leave before the end of your holiday, unless the clauses within the Exceptional Circumstances apply or if we are in serious breach of our obligations in these Terms and Conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken.

Alteration by You
Subject to the remaining terms, once we have received your Deposit you may not transfer your booking to anyone else or amend it in any way without the Company’s prior express agreement.
Subject to the foregoing, if, after your booking has been confirmed by the Company, you wish to amend it for any reason, the alteration may proceed in line with our sliding scale below.
Any amendment by you will not take effect until we have received written confirmation of your intent to amend your booking (an “Amendment Request”).
1. 1. If Holiday Protection Cover has been purchased upon booking, there will be no fee to amend your booking. If an alternative Start Date for your holiday is chosen and of lesser value than your original booking, the remaining balance will be refunded less the Holiday Protection Cover premium; provided we receive your Amendment Request prior to the Start Date.
  2. If no Holiday Protection Cover has been purchased upon booking, we will seek to process and honour your Amendment Request according to the following, dependent on when we receive the Amendment Request:
(a) 7 days or more before the Start Date: we may charge a £25 administration fee to process your Amendment Request, subject to availability; provided that, if we are unable to honour the Amendment Request (e.g., we have no availability for your requested new Start Date), your Amendment Request may be treated by the Company as a Cancellation Notice subject to the related aforementioned terms; and

(b) anytime during the 7 days before the Start Date: regretfully the Company is unable to honour Amendment Requests, and any received shall be treated by the Company as Cancellation Notices subject to the related aforementioned terms.

Notwithstanding the foregoing, irrespective of whether Holiday Protection Cover has been purchased upon booking, regretfully we are unable to honour Amendment Requests received anytime on or after the Start Date.

Cancellation or Alteration by Us
We may cancel your holiday if you breach any of these Terms and Conditions.
If we are unable to provide your booked holiday and have had to cancel prior to the Start Date, you are entitled to a full refund of all monies you have paid to the Company; provided that, in circumstances beyond our control, or in the event of a serious breakdown of services, other emergencies or withdrawal of your pitch from service, we reserve the right to offer you the opportunity to change your Start Date, offer an alternative pitch if available, or cancel and receive a full refund.
When deemed necessary in the Company’s reasonable opinion, the Company reserves the right to change the pitch or otherwise accommodation allocated for your booking; provided we shall not be permitted to change the type of accommodation booked by you without your permission.
Pursuant to the foregoing term, the Company shall utilise reasonable endeavours to allocate guests the accommodation unit or pitch (as applicable) of their choice; provided you acknowledge and accept that your booking is not conditional on the allocation of a particular accommodation unit or pitch (as applicable).

Changes Caused by Exceptional Circumstances
We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.
If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.
If the law prevents us from performing our obligations under these Terms and Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so. For these purposes, reasons which are your responsibility include any arising from your personal circumstances. Examples are ill health (except if the law prevents you from visiting or staying with us in consequence, for example because you are legally required to self-isolate) and any restrictions arising from your chosen career.
If you decide to cancel where these clauses apply and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (‘Direct Costs’). We will not be liable to make any other payment to you.
We may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including any deposit. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.

Complaints
We are confident you will be happy with our service. If you have a complaint, we encourage you to discuss it with us as soon as possible, as this gives us the best chance of resolving with you. If you remain unhappy, please contact us again within 28 days of your departure and we will try to help.

Personal Data
Any personal data you give us will be processed in accordance with the law and our privacy policy.

Our Promises to You
We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where exceptional circumstances prevent us from doing so.
We will provide, maintain and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.
We will insure the Park against usual third-party risks to a minimum of £5,000,000 per claim.

Your Promises To Us

You agree that you will:
Keep to these Terms and Conditions and the Park Rules.
Stay with us only for holiday and recreational purposes.
Pay promptly for your holiday and other charges due to us.
Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from timeto time (in Northern Ireland, the Ulster Bank) on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgment that we may obtain against you.
Not cause any damage during your holiday.
Not do or fail to do anything which might put us in breach of any condition of the Site Licence, which is always available on the Park in a conspicuous place. For example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking and those requiring the underside of caravans to be kept clear.
Not make any alteration to any accommodation or Pitch.
Permit us to move you to another location on the Park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.

Behaviour standards

These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the Park at the time. You agree to, and you must make sure that you, your party and any visitors (including, in each case, their children), keep to the following standards of behaviour:
To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on the Park including other customers.
To supervise children so that they are not a nuisance or danger to themselves or other people using the Park.Not to:(a) Commit any criminal offence (whether or not on the Park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these).(b) Use the Park in connection with any criminal activity or commit any other criminal offence (i.e.any offence not already subject to clause 49.1) at the Park or in its vicinity.(c) Commit any acts of vandalism or nuisance on the Park.(d) Use fireworks, Chinese lanterns or any similar open flame heat source on the Park.(e) Keep or carry any firearm or any other weapon on the Park.(f) Keep or use any unlawful drugs on the Park.(g) Create undue noise or disturbance or commit antisocial behaviour on the Park.(h) Carry on any trade or business at the Park.(i) Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subjectto a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order ornotice succeeding these) to use or visit the Park.
You agree that if you or any of your family members or visitors or guests whom you have invited to the Park break the behaviour standards listed above then we may terminate your booking.

Cancelling the booking because you are in breach of these Terms and Conditions
We may cancel your holiday if you are in serious breach of your obligations in these Terms andConditions and the breach is not capable of being remedied or is such that it causes a breakdownin the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately.
If you are in breach of any of your obligations under these Terms and Conditions which is capableof being remedied (for example, a failure to comply with the behaviour standards in clauses 47-50which has not caused a breakdown in the relationship between you and us) we may write giving you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor, but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short, and we may then require you to leave the Park immediately.
If we cancel your booking under clauses 51 or 52 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for there booking less our reasonable administration charges.

Changing the Park Rules
It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address on the Booking Form.
Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules but will not affect anything else to which you are entitled under these booking Terms and Conditions.

Keys
We hold a key to all the accommodation we own on the Park.
If you are staying in our accommodation, we may use the key for any purpose authorised by you, for example if you ask us to give access to an authorised visitor. We may require you to confirm your authority in writing.
We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.
We will take reasonable care when accessing any accommodation.

Communications
We agree that any letters or other communications between us shall be sent using the details forus in these Terms and Conditions and for you on the Booking Form. Email may be used.

Booking Vouchers
Gift vouchers are valid for 12 months from the date of issue
They are valid for use against any future booking.
Gift vouchers cannot be redeemed on-location, so must be used and booked prior to travel.
They can be used as part of full payment towards any booking made directly with Coast & CountryParks (not applicable to third-party bookings)
Only one gift voucher can be used per booking.
If Coast & Country Parks cannot fulfil a booked holiday and issue a refund, payments made by aGift Voucher are refunded as a credit note, valid for 12 months from the date of refund issue.
No cash alternative, exchange or refund.

Incorporation of BH&HPA Model Booking Terms
The Model Holidaymaker Booking Terms and Conditions for Holiday Let and Touring Customers(“Model Booking Terms“) dated 8 February 2022 produced by the British Holiday & Home ParksAssociation (“BH&HPA”) are hereby incorporated into these terms; provided that, in the event of contradiction between the terms contained herein this policy pack and the Model Booking Terms, the former shall prevail.

HOLIDAY PROTECTION COVER

For that extra piece of mind, please review the terms of our Holiday Protection Cover (“HPC“) below. If you are booking to stay in Company-provided accommodation (e.g., a glamping pod, bell tent, static caravan, lodge or cottage), our HPC protects your cancellation in the event of any member of your holiday party being unable to travel due to:

illness or injury, including COVID-19
pre-existing medical condition.
pregnancy complication.
death, including of an immediate family member.
jury service.
court summons.
armed forces or emergency services recall.
changes to school examination dates; or
redundancy.

Our HPC applies to the whole of your holiday party up to the Start Date (as defined above). We guarantee to return the full amount of the Deposit (as defined above) and any remaining balance paid to the Company (less the cost of the HPC premium), under these terms. Please give as much notice as possible of any cancellation. In order to obtain cover, in the event of cancellation you will need to provide the appropriate authoritative documentation to substantiate and verify your claim for HPC, e.g., a doctor’s fit note in the event of sickness, accident or injury (if relevant), a death certificate, a Redundancy Notice pursuant to the Payment Act 1965, etc. Claims outside the specified reasons of cancellation listed above may not be paid by the Company.

Please note, notwithstanding the foregoing, the Company’s HPC premium, payable upon booking (if applicable), is non-refundable in any event.

If you are booking online, HPC will be automatically added, but you can choose to remove it during the booking process. If you are booking by telephone or email, our offer of HPC will be read to you and applied to your booking unless requested to be removed.

Important HPC Notice for Tent, Trailer Tent, Motorhome, Campervan and Touring Caravan Bookings

HPC is not applicable to tent, trailer tent, motorhome, campervan and touring caravan bookings and any HPC premium will not be added to such bookings. In such circumstances, if you are unable to visit us on your planned Start Date, we will do our utmost to honour any Amendment Request (as defined above) and move your booking to another Start Date in the same or following holiday season, subject to availability; provided any such Amendment Request is received by the Company 7 days or more before the original booked Start Date.

If you have purchased HPC and wish to cancel your holiday because of COVID-19 related illness or injury; in order to qualify for HPC you will need to provide proof in the form of an email or text message

NHS COVID-19 Notification, received when you register the result of a lateral flow test (LFT) or polymerase chain reaction (PCR) test online, indicating you have tested positive for COVID-19 recently prior to your Start Date.

PART II
PARK RULES FOR GUESTS

Contained herein this pack are park rules in place as at the “Effective Date” set out below for Brean Beach Holiday Parks Limited t/a Coast & Country Parks and all relevant affiliates thereof (collectively, the “Company“, “us” or “we“), applicable for private holiday home and lodge owners and their guests. As an appendix to these rules, please also see enclosed additional park rules applicable for booked holiday guests and all visitors to our parks. Furthermore, our park rules continue to apply for any contractor, delivery driver or any third party visiting our parks.

Please make sure that anyone visiting our holiday parks is aware of these rules as they are in place for the good and proper management of our parks and seek to benefit all those who utilise and visit our parks.

Your Licence Agreement

Please note these rules are subject entirely to the individual licence agreements (“Licence Agreements“) of each respective owner. Section 1 (only) is not applicable to a small group including but not limited to team members in staff accommodations. Notwithstanding, Section 1 is applicable to, and fully enforceable in respect of, all other owners.

The rules referred to in Licence Agreements, form part thereof and should be read in conjunction with one another. Notwithstanding, these rules do not affect your rights under the terms of your respective Licence Agreement. You are kindly reminded that any breach of these rules (inclusive of the Appendix) similarly reflects a breach of your Licence Agreement and could result in the termination of such Licence Agreement.

A copy of your current Licence Agreement is always available from us at your reasonable request and pursuant to the conditions thereto may be updated and/or revised by us from time to time.

Effective Date: 1st August 2025. We reserve the right to howsoever amend these rules at any time.

IMPORTANT: Holiday Use Only
1. Our parks have all necessary consents to operate as holiday parks and not full residential parks. As such, owners are entitled to use their holiday home or lodge for holiday purposes only, and not as their permanent residential address. Each owner must have upon the initial purchase of their holiday home or lodge, and maintain at all times during their ownership, a permanent residential addresselsewhere. Written evidence of this permanent residential address must be provided to us at the start of each annual holiday season (typically commencing in March) of a type and in a form that we may specify in our sole discretion. Evidence of your residential address is required annually and permitted documents used are at the discretion of the park but primarily constitutes a valid council tax bill. If a valid council tax bill cannot be provided, please contact your park host to discuss what other applicable documents can be used. For further details, please review your License Agreement, (a standard licence agreement hereafter referred to as an “SLA”).
2. Please kindly note holiday homes and lodges cannot be used by owners as a base from which to travel to and from your regular place of employment. Whilst occasional remote working from your holiday home is permitted, daily business operations, or the registering of a business to your holiday home is strictly prohibited. Our parks’ holiday homes and lodges are for holiday use only and any use of such homes and lodges for anything other than holidays and recreation is prohibited. We advise that owners should use a basic rule of staying on our parks for no longer than 3 continual months at a time, any longer than this without any explanation or circumstance could be deemed as attempting to live on site.
3. (a) Mail – Pursuant to the aforementioned, as your holiday home or lodge is not your permanent residence, you may not use our parks’ address for postal deliveries. Post addressed to you at our parks will be returned to sender if possible or confidentially disposed of without being opened. Packages and parcels intended for the repair or upkeep of your holiday home are permitted, with prior written permission from your Park Host.
Park Opening Dates

Please check our website, refer to your license agreement, or otherwise enquire with us for the opening and closing dates of our parks, as such dates may vary year on year (e.g., as a result of poor expected weather or COVID-19). When our parks are closed to owners and visitors, utility and other household services may be restricted and it is owners’ responsibility to arrange for services to their holiday home or lodge to be cut off during our parks’ closure period (e.g., to limit hazards to staff during routine park maintenance or in the event of flood). No access will be permitted to our parks during this closure period. Closure periods may vary, if major planned maintenance or other projects are undertaken. For further details on preparing your holiday home or lodge for our parks’ annual closure period, please see Section 15 below.
Pitch Fees

Please see your Licence Agreement for pitch fee related provisions. For the majority of owners, annual pitch fees are to be paid in advance for the forthcoming holiday season; 50% due by 31 October in any given year, and the remainder before the following 1 March. At our discretion, we may charge interest (estimated at 4% plus Bank of England base rate), on any late payments, until settled. Payment of your pitch fees is permitted by direct bank transfer only. If for any reason this is not possible, the accounts team or your park host will advise on the additional costs and fees associated with alternative methods of payment.
Payments

At our discretion, we may charge interest (estimated at 4% plus Bank of England base rate), on any late payments, including but not limited to utility recharges, owner recharge works. Payments are permitted by direct bank transfer only. If for any reason this is not possible, the accounts team or your park host will advise on the additional costs and fees associated with alternative methods of payment. Continual late payments, no matter how small, can be considered a breach of your License. Agreement and could result in further action, including suspension or termination of your License. Agreement.
Insurance

Owners’ holiday homes and lodges must have adequate insurance cover at all times, including during our parks’ closure period (for further details of which, see Section 15). For ease of convenience and peace of mind that you have all the necessary insurance in place, relevant insurance policy providers can be advised by us.We permit owners to purchase insurance from third parties; provided:
(a) such owners’ holiday home or lodge is:
– ‘New for Old’ Policy.
– The policy states the exact make, model, year of manufacture and size.
– adequately insured to our reasonable satisfaction.
– includes at least £5 million in public liability cover.
– covers balconies, steps, storage and other sheds, and transport and siting costs for any
– replacement holiday home or lodge.
– includes at least £2,500 of cover for debris removal, disposal charges and transport costs (“Abort Costs”) of any holiday home or lodge to be replaced.
– in the event of a major insurance claim (as determinable by us) where an owner does not wish to replace their holiday home or lodge, any cover for Abort Costs is payable to us in lieu of related debris removal, disposal charges and transport costs of the abandoned holiday home or lodge.
– All owners of a holiday home situated on Notter Bridge Holiday Park, are advised to check if their policy covers flooding. Owners are required to present to us each year the corresponding original insurance certificate for our verification and for us to make a copy of and to retain for our records (we will return the original). Failure to provide proof of a valid insurance policy could result in a breach of your License Agreement. For further details, please refer to your License Agreement.

Please note, if an insurance policy is taken out by an owner by a third party provider and not one recommended by the Company, owners may be required to pay an administration fee in order to review and process the verification of their original insurance certificate.

Details of your individual insurance policy may vary, in particular during the parks closure periods or periods of significant inactivity of your holiday home. The Company recommends you review your insurance policy carefully, to ensure your holiday home is covered at all times. Please refer to the best practices within Section 15.
Gas & Electric Safety Certificates

Gas Safety Certificates (GSC) and Electrical Installation Condition Report (EICR) certificates in respect of each owner’s holiday home or lodge are required throughout your entire period of ownership and should be provided to us upon our reasonable request, and we shall be entitled to retain copies for our files.

If you require assistance from us and/or any repair or other works to be carried out on your holiday home or lodge, valid GSC and EICR certificates must be in place. Without verification of such, our team are not permitted to enter your holiday home or lodge.
Safety

You are solely responsible for your holiday home, caravan, lodge, glamping accommodation, tent or other accommodation . A spare key to the holiday home or lodge must be left with us at all times in case we require emergency access. Our parks must be used safely, with owners, guests and other visitors acting reasonably and following health and safety guidelines and signage.
(a) Fire Precautions
In addition to the aforementioned as well as rules regarding ‘Health & Safety’ in the Appendix, owners must:
– not use fire hoses for any improper purpose (e.g., washing cars).
– ensure that they and all other occupants of, and visitors to, their holiday homes or lodges are
familiar with the location of fire points on our parks and the contents of fire notices displayed
at each such point.
– not store fuels or combustible materials other than LPG containers on our parks.
– fit their holiday homes and lodges with a fire extinguisher in a prominent position and a smoke
detector; and
– keep the underside of their holiday home clear of all obstructions in case emergency access
or infrastructure work is required.
Security

You are solely responsible for securing your holiday home, caravan, lodge, glamping accommodation, tent or other accommodation . A spare key to the holiday home or lodge must be left with us at all times in case we require emergency access.
Owners who wish to install external cameras must obtain prior written permission. Cameras must be positioned to face only the individual’s own holiday home. Capturing images or recordings of public areas or neighbouring holiday homes is strictly prohibited.
All Owners, Guests and third party visitors should be aware that Close Circuit Television (CCTV) is in operation for the protection of its staff and visitors, across all of our parks. This is not regularly monitored but can be checked from time to time, where deemed appropriate. First and foremost, it is installed for the safety of team members and guests to our parks.
Permitted Numbers of Occupiers

Your holiday home or lodge may not be used for sleeping a number of persons greater than the ‘maximum sleeping capacity’ stipulated in your Licence Agreement. If no number is stipulated, then it may not be used for sleeping a number of persons greater than the number for which it was designed. Children must be supervised whilst on our Parks and are the responsibility of their parent or guardian during their stay. Children under the age of 16 should not be left unsupervised in an accommodation or on park at any time.
Visitors to Your Holiday Home or Lodge

Please note, commercial sub-letting of your holiday home or lodge is strictly prohibited under any circumstances.
Those lawfully staying in your holiday home or lodge with your permission have corresponding permission to enter our park. However, it is your responsibility to ensure that your visitors and all occupiers of your holiday home or lodge adhere to these park rules (inclusive of the Appendix), and any breach of these rules by your visitors shall be deemed to be a breach by yourself. We advise notifying your park host of any planned guests visiting your holiday home, particularly if they are visiting or using your holiday home whilst you are not present.
Ejection on Grounds of Behaviour

In the event of gross, persistent or otherwise serious misconduct or misbehaviour by you, any member(s) of your family, your occupiers, visitors or guests (i.e., your holiday party), we will follow any relevant notice procedures in your Licence Agreement which may result in the ejection of such persons from our parks. We are not required to follow any formal procedure to eject other visitors to our parks outside of your holiday party.
For further details, please see our behaviour standards set out in the SLA. In addition, it is required that you supervise your children on our parks at all times.
If any gross, persistent or otherwise serious misconduct or misbehaviour continues to occur, this could result in a breach of your License Agreement, resulting in the termination of your License Agreement.
Communication
1. Members of our team are on hand to help where possible, with any query or problem you may have. Regarding any official matters, communication by email is preferred so that a log of correspondence is recorded. In-person, or phone conversations cannot be regarded as official. Members of the Company team are valued and respected across our parks. Any communication towards our team members, either derogatory in language or in tone is not tolerated and could result in your being ejected from our holiday parks.
2. The Company operates several social media accounts, pages and groups for its operation as a holiday park. Any defamatory or derogatory statements, or statements not based on or not conforming to facts are strictly prohibited. If you have any issues or complaints, please refer to your Park Host, or the Complaints section in your License Agreement.
3. Our Parks are enjoyed by both holiday home owners and holidaying guests. Please ensure any and all activities allow for equal enjoyment by all who visit our holiday parks. Everyone on any park must act in a courteous and considerate manner towards others, whether they be caravan owners, holiday guests, other customers or park staff, at all times. We would ask you to respect others with regard to noise anywhere on the park and not play loud music or otherwise be of nuisance between the hours of 10pm and 8am the following day. Any nuisance caused by either holiday home owners or holidaying guests should be communicated directly and only to the Park Host. Discussing any issues/concerns regarding disturbance directly could be considered as a breach of the Park Rules.
Condition of Your Holiday Home or Lodge

You must not change the exterior of your holiday home or lodge, or decking/patio area, without our prior written consent. You must keep both your holiday home, plot, decking and patio areas (if applicable), in a good state of repair and in a clean and presentable condition.
Your Pitch
- - It is your responsibility to ensure that your holiday home is in a good state of repair both visually and structurally, and the exterior is kept reasonably clean and tidy. Common areas surrounding your pitch must be kept free of hazards and garden ornaments are not permitted.
  - We do not permit any of the following without our prior written permission:- building works (inclusive of laying any slabs and/or paving)
  - extensions to any holiday home or lodge. – the installation of any TV aerials, satellite dishes or similar (if we grant permission, we require any such installation to be attached to your holiday home rather than on the ground).
  - unauthorised decking.
  - siting of a shed or locker, or patio with which to site a shed, or locker, or patio.
  - posts or fences, or lines to be erected between holiday homes or lodges; and
  - any means of enclosure of any pitch.
  - You must not plant any new, or move or otherwise re-plant any existing, tree or shrub on any of our parks. Existing trees, hedges, flora and fauna must not be disturbed, pruned, or cut down in any way. If you find any tree or hedge a nuisance or unsatisfactory, please take the matter up with us; do not deal with it yourself.
  - The surface of the park must not be disturbed, and no holes must be dug by owners as you risk disturbing and damaging underground electric cables and water/sewer pipes. Owners must not interfere or attempt to alter any of the parks’ infrastructure services or engage anyone else to do so; and
  - Signs or Flags.
For further details, please contact your Park Host or refer to your License Agreement.

Before any changes to your plot can be made, you will first need to fill out a Pitch Amendment Form, which can be provided by your park host. This document sets out your intended changes to your plot, which is then submitted to us to review. Upon receiving, one of the team will arrange to meet you at your holiday home to discuss the proposed plans. These will then be approved, with a quote with which to carry out the works, or they will be rejected with any notes as to their reasoning.

If any aforementioned works to which we have consented are to be carried out by external contractors on your behalf, you are required to give us prior written notice of any such works (so we can arrange the necessary access to the park and works area, as well as notify our insurers).
Parks’ Closure Periods
1. It is your responsibility to prepare your holiday home or lodge for our parks’ annual closure period. Such preparations can include but are not limited to:
  - Turning your boiler to its ‘frost’ setting, or a scheduling mode.
  - Winterisation or drain down of your holiday home; and
  - Turning off of your boiler.
  - We recommend you contacting your insurer or reviewing your insurance policy to see what policies or guidance is provided as an advisory or mandatory basis, when not visiting your holiday home for extended periods of time, to ensure your insurance policy remains valid. In addition, we recommend the curtains of your holiday home or lodge are drawn back during the annual closure period, and all items of value are removed.
  - If you require assistance with the winterisation of your holiday home or lodge, we offer a drain down and reconnection service. However, pursuant to Section 6, valid gas and electric safety certificates must be in place before we can undertake any such winterisation services.
Utilities

In similar preparation for when your holiday home or lodge is unoccupied during our parks’ annual closure period (for further details see Section 15), you should follow the advice of your insurer. We recommend our full drain down services, which can be booked via your park host, which offers the best protection for your holiday home and its appliances. Details and costings of the drain down service can be requested from your park host. For such service, we will drain down your holiday home once requested, or once your relevant park is closed, and drain up your caravan for your requested date, or once the park has reopened for the new season.If you experience any problem with the park’s utilities or related infrastructure, please contact us immediately. You must not tamper with or otherwise attempt to work on or alter any part of our parks’ utilities infrastructure yourself, including any installations on your pitch.You must not introduce any foreign items into our parks’ drainage systems including cleaning cloths, babies’ nappies, sanitary towels/wipes, condoms, cooking fat, engine oil, grease or paint.You must also not use the park water supply to fill paddling pools or similar equipment.
Washing

To preserve the landscaping of our parks which owners collectively enjoy, you may not display any
washing or laundry outside your holiday home or lodge at any time. If using a retractable washing line
and/or window hanging rack, this must be removed or retracted when not in use.
Refuse

You must not deposit refuse outside your holiday home or lodge. All household refuse is to be
deposited in the refuse bins provided on our parks. Any large item unsuitable for such bins (e.g.,
furniture, domestic appliances or commercial waste) must be disposed of by owners off-park at their
own expense.

Recycling points are available on all our parks, and you should use these facilities appropriately.
Vehicles
- - In addition to the rules regarding ‘Vehicles’ in the Appendix, owners (who are anticipated to spend longer on our parks than other holiday guests and visitors) must not:
    - - Park one vehicle adjacent to your holiday home. Any other vehicles, yours or your guests, must be parked in the provided overflow parking areas at your holiday park. If you are unsure of where to park your vehicle(s), please contact your park host.
      - keep disused or un-roadworthy vehicles anywhere on our parks, and we reserve the right to remove any vehicle which in our reasonable determination has been abandoned.
      - Any visiting campervans must be parked in designated communal areas. Overnight stays in campervans are strictly prohibited. Campervans must not be left unattended without prior written permission from the Company.
      - carry out the following works or repairs on our parks: o major vehicle repairs such as dismantling of part(s) of the engine. o works which involve the removal of oil or other fuels. – carry vehicles onto or out of our parks (i.e., vehicles not powered under their own engine), albeit a recognised breakdown service may attend in the event of a vehicle breakdown. – use scooters, skateboards or hoverboards, or bring quad bikes, trials bikes and powered scooters onto any of our parks. – not wash cars with a hosepipe.
      - Vehicles are only permitted on our parks if they are insured against third party risks and the driver holds a current valid driving license. Like all caravan parks, our parks, in respect of public usage and related accidents, are regarded as public highways under the law. As such, it is an offence to drive under the influence of alcohol or drugs whilst on our parks. We reserve the right to invite the police onto our parks at any time, where persons are suspected of driving under the influence of drugs or alcohol.
      - Notwithstanding anything herein this document or elsewhere, all vehicles left on site are left entirely at their vehicle owners’ risk.
      - For those owning or using an Electric Vehicle (EV), or a Plug-In Hybrid Electric Vehicle (PHEV), the charging of your vehicle’s battery using a wall socket situated within your holiday home is strictly prohibited. Appropriate EV and PHEV Chargers are situated at Lynmouth Holiday Retreat, Notter Bridge Holiday Park and Tamar View Holiday Park. If you have an EV or PHEV and would like to discuss the options of having an external charging port installed at your holiday home, please contact your Park Host.
      - For those owning or using an Electric Vehicle (EV), or a Plug-In Hybrid Electric Vehicle (PHEV), if using the provided charging stations, or your own approved and installed charger at your plot, EV or PHEV vehicles are only to be connected to the charging station if you are present on park. It is strictly prohibited for an EV or PHEV to be connected to the charging point when you are not present on park.
    (a) Driving
    - - Speed restrictions and traffic flow signs on all parks must be strictly adhered to at all times, by all vehicles including bicycles.
      - We permit owners’ cars onto our parks for the purposes of access to holiday homes and lodges only. – Driving on our parks is restricted to the park roads only, not any grassed areas or verges.
      - You are not permitted to give anyone driving lessons at our parks; and
      - We do not permit learner drivers to drive on our parks.
      - Park and move off with great care for pedestrians, pets and particularly for children.
(b) Parking
- - - - You must not park anywhere except in permitted parking spaces.
      - Only one car per holiday home or lodge is allowed unless by prior written arrangement with us.
      - No commercial vehicles, trailers, pleasure craft, boats, motor homes or touring caravans belonging to owners and their holiday party are allowed on our parks unless by prior written arrangement with us. This includes all sign-written and non-sign-written commercial vehicles.
      - You must not park on the grass, verges or roadsides. You are permitted to park on the grass if needed, to load/unload your vehicle. Once loaded/unloaded, it must then be parked in a permitted parking space.
Behaviour
- In addition to the rules regarding ‘Health & Safety’ (as well as other relevant rules) in the Appendix, owners, guests and visitors must not:
  - - use any drone, powered model aircraft or any other powered flying object on our parks. – use any Chinese lanterns, fireworks or similar.
    - bring guns, firearms or offensive weapons onto our parks.
    - ride bicycles so as to cause a nuisance or undue noise: and
    - Possess, use, or distribution of illegal substances on site
    - Smoking or the use of e-cigarettes are not permitted indoors or communal spaces.
  We regularly take photographs and videos for promotional purposes, and we occasionally receive requests from third parties to film on our parks. Should you not wish to appear in any material, please pay attention to notices we put up when pictures are being taken. Where notices are not put up, a member of the Company will be present in either taking or escorting the photographer, videographer or other image collector around our parks. Where others may reasonably expect privacy, you must obtain their agreement before taking a photograph in which they are identifiable. Examples are when they are in their accommodation, in or around their pitch or in a communal space.
Pets

APPENDIX: ADDITIONAL PARK RULES FOR HOLIDAY GUESTS & VISITORS

Health & Safety

Full health & safety policies for each park are available for inspection at such park’s reception.
Children must be supervised whilst on our Parks and are the responsibility of their parent or guardian during their stay. Children under the age of 16 should not be left unsupervised in an accommodation or on park at any time.
To prevent risk of wild spread fires and damage to local biodiversity and nature, naked flames are not permitted on any of our parks.
Smoking or the use of e-cigarettes are strictly prohibited indoors, in communal spaces or in any of our accommodations. If you are caught, a cleaning fee will be applied. If using cigarettes and e-cigarettes appropriately, please dispose of them afterwards, safely.
The possession, use, or distribution of illegal substances on site is strictly prohibited.
Guests may utilise barbeques; provided they are (i) disposable/portable barbeques, (ii) utilised on a suitable, non-combustible surface, (iii) of a reasonable and appropriate size, (iv) operated by a responsible adult, and (v) finish/be completely put out by 10pm.
Everyone on any park must act in a courteous and considerate manner towards others, whether they be caravan owners, holiday guests, other customers or park staff, at all times. We would ask you to respect others with regard to noise anywhere on the park and not play loud music or otherwise be of nuisance between the hours of 10pm and 8am the following day.
In the interest of safety, the flying of kites, Chinese lanterns and/or drones are not permitted on any of our parks.
We regularly take photographs and videos for promotional purposes, and we occasionally receive requests from third parties to film on our parks. Should you not wish to appear in any material, please pay attention to notices we put up when pictures are being taken. Where notices are not put up, a member of the Company will be present in either taking or escorting the photographer, videographer or other image collector around our parks.
Where others may reasonably expect privacy, you must obtain their agreement before taking a photograph in which they are identifiable. Examples are when they are in their
accommodation, in or around their pitch or in a communal space.
Waste must be managed respectfully and placed in the allocated and appropriate bins. If in doubt where such bins are located, please ask our park staff.
To prevent serious injury and, in the most extreme of circumstances, loss of life, utility supplies of whatever nature, wherever located on our parks, must not be tampered with in any event.
No persons under the age of 18 years are permitted to occupy any accommodation on our parks (whether tent, touring or static caravan, lodge, etc.) without appropriate adult supervision
When using park facilities, children must be supervised by an adult at all times.

Pets

Please refer to our separate Pet Policy set out below.

Hot Tubs

Please refer to our separate Hot Tub Policy set out below.

Fishing

Please refer to our separate Fishing Policy set out below.

Other General Rules

You are solely responsible for securing your holiday home, caravan, lodge glamping accommodation, tent or other accommodation. The Company accepts no responsibility for damages or theft.
Any shops and other retail services and facilities available on our parks may operate reduced opening hours before the Spring Bank Holiday and from September onwards. Notwithstanding the foregoing, the Company reserves the right to alter the times of opening and the extent of opening hours of any shops and other retail services and facilities on our parks. We will endeavour not to, if possible, but we reserve the right to close these shops, services and facilities if faced with circumstances reasonably outside of our control.
Gazebo’s, of whatever size, may not be erected on any of our parks.
Flags, banners, or signs are not permitted without prior express written permission.
Where a wireless internet connection (Wi-Fi) is an advertised facility on any of our parks, please note that its provision is subject to availability and third-party network conditions outside of the Company’s control. Use of this Wi-Fi is entirely subject to the terms and conditions of such service imposed by such network provider. It may not be available continuously for 24 hours in any given day and is provided for guests’ pleasure and not business purposes. We cannot guarantee upload or download speeds for the internet on our parks.
All owners should be aware that Close Circuit Television (CCTV) is in operation for the protection of its staff and visitors, across all of our parks. This is not regularly monitored but can be checked from time to time where deemed appropriate. First and foremost, it is installed for the safety of team members and guests to our parks.
The Company operates several social media accounts, pages and groups for its operation as a holiday park. Any defamatory or derogatory statements, or statements not based on or not conforming to facts are strictly prohibited.
Any nuisance caused by either holiday home owners or holidaying guests should be communicated directly and only to the Park Host. Discussing any issues/concerns regarding disturbance directly could be considered as a breach of the Park Rules.

Incorporation of BH&HPA Model Park Rules

The Model Holiday and Touring Park Rules (“Model Park Rules”) dated 8 February 2022 produced by the BH&HPA are hereby incorporated into these park rules; provided that, in the event of contradiction between the terms contained herein this policy pack and the Model Park Rules, the former shall prevail.

HOT TUB POLICY

This policy governs the use of hot tubs on any of our parks. Please see below some brief rules, applicable to all our parks, in place to ensure the enjoyment and safety of all guests. As mentioned above, adherence to these rules is a condition of any holiday booking.

- Hot tubs may not be used between the hours of 10pm and 8am the following day.
- Please keep noise to a minimum during your use of any hot tub, and adhere to related park
  rules regarding noise, nuisances and respect for other park guests.
- Please enter and exit our hot tubs slowly and safely.
- No jumping or diving.
- Please do not bring glassware or electrical items in or near any hot tub, for obvious safety
  reasons.
- Prior to or during any use of a hot tubs, please do not consume excessive alcohol or any
  drugs or medicine that may cause drowsiness.
- Children are only permitted to use our hot tubs under the appropriate supervision of an adult.
- For general safety reasons, pregnant women should refrain from using our hot tubs.
- Do not enter any hot tub if its water temperate is 40ºC or higher.
- Please do not use soap, oils, bubble bath or anything similar when in our hot tubs.
- Always replace the hot tub’s lid after any use.
- Never sit, stand or lie on the lid of our hot tubs.
- Decking surrounding the hot tubs may be slippery after use, so please take extra care when
  returning to your accommodation.

PET POLICY

All of our parks are dog friendly! Each of our parks have some form of dog friendly accommodation, and dogs are also permitted if you bring your own accommodation (e.g. a tent or touring caravan). Should you wish to enquire about bringing any other type of pet, please call or email the relevant park using the details set out on our website. Without express written permission, only dogs are permitted to visit our holiday parks.

This policy governs the accompaniment of dogs with guests on any of our parks. Please see below some brief rules, applicable to all our parks, in place to ensure the enjoyment and safety of all guests.

As mentioned above, adherence to these rules is a condition of any holiday booking.

Park Hosts must be aware of what pets you are bringing onto park at all times. Details to include, name, breed, age, a picture and any medical information.
If you require a support animal, we only permit support dogs on our parks, and they must adhere to all points of the Pet Policy.
Dogs must be kept on a lead at all times in all areas of our parks and not allowed to wander without a lead, unless in one of our designated off lead zone’s.
We permit a maximum of 2 dogs to accompany guests of any single accommodation unit or pitch (as applicable). For clarification, this permits guests to bring a maximum of 2 dogs to any one static caravans, lodges and cottages, owned or visited as a holiday letting.
Under no circumstances should dogs or any other pets be left unattended in any holiday accommodation, including your own caravan, tent etc.
Dogs that present a serious danger to the public as described under the Dangerous Dogs Act 1991 or any equivalent succeeding legislation are not allowed onto our parks in any circumstances.
Dog mess must be immediately picked up and deposited into the allocated and appropriate dog bins on the park. If in doubt where such bins are located, please ask our park staff.
A fee will be charged for the removal of any dog excrement left on the premises or in our accommodations by a guest’s pet.
In accordance with our terms, guests of any holiday party agree to be responsible for any damage caused by their dogs, leaving the park and any accommodation unit or pitch (as applicable) in a reasonably tidy and clean condition.
If there are any complaints about your dog from park staff or guests, you may be told to remove the dog from the park. All park guests acknowledge and accept that disputes between guests shall be arbitraged by the Company and its decision in respect of any such disputes shall be final.
As of the new effective date, only dogs will be classified and permitted under the definition of “pets.” This policy does not extend to the introduction of new cats; however, existing cats already residing on the premises prior to the effective date may remain.

FISHING GUIDELINES

1. Fishing Licence
A valid rod fishing licence is required for freshwater fishing in England and Wales. For policy guidance, please check the Government website. Proof of a rod license is required before fishing at our Parks.

2. Close Seasons

Coarse Fish: 15 March – 15 June
Trout: 8 October – 17 March
Salmon & Migratory Trout: 8 October – 31 January

3. Fishing Permissions
Fishing requires permission from the landowner or fishery operator.

General Etiquette and Safety

Max 2 rods per person
Landing nets compulsory, no keepnets except during matches
No night fishing, loud music, or unattended rods
Children under 16 must be accompanied by an adult

Fish Welfare & Conservation

Catch and release to the same body of water only
Use unhooking mats and barbless hooks
No live bait or bloodworms
Proper fish handling required (support fish over a mat)
Prohibited Items and Activities
No alcohol, drugs, camping, or fires outside designated areas
Dogs must be kept on a lead; clean up after them

Important Reminders

Check for local park rules
Respect wildlife and dispose of litter properly

ACCESS STATEMENT

We aim to ensure that all our visitors are able to enjoy their visit to our parks and facilities. Our staff would be delighted to offer you assistance and advice during your stay. Please discuss your requirements with us, we will do our best to help.

Before Arriving at our Parks

Website
Our website has been designed with the following accessible guidelines in mind:

The site uses relative font sizes on all text with the exception of graphical text.
The font size of text can be changed in size via your browser, by using the ‘View’ option and selecting your desired font size.

Other Pre-Arrival

We offer various types of accommodation to suit holiday guests with a variety of different needs.
Our website contains extensive details and photographs of our parks, accommodation and facilities, as well as information on the local area. You can check availability and pricing in realtime via our website and book directly online.
A small brochure for each of our parks can be downloaded from our website (pdf format). We also have printed copies available from park reception and our head office.
We accept enquiries via our online (website) booking system, email, phone and by visiting our park receptions.

Arrival and Car Parking Facilities

We have wide access entrances to our parks and provide sufficient parking and arrivals spaces for use whilst you check in at reception.
Once checked in, guests may park on or adjacent to their pitch, or on the allocated parking area next to their hired accommodation. As mentioned above, additional parking spaces can be purchased when making your booking, up to a maximum of one space per pitch booked. However, this is subject to availability and the additional parking space may be located elsewhere on the relevant park.
Our staff and park wardens endeavour to quickly recognise your arrival and meet you to assist with your enquiry or check-in (as applicable).

Receptions / Shop

Our park receptions are located at the respective park entrances. They are typically open from 8:30am to 5:00pm, but actual opening hours may vary from park to park.
All of our guests’ receptions benefit from a small convenience and gift shop, situated within the park reception.

Public Areas – General

Our parks are situated across both level and sloping fields, with extensive rural and/or coastal views.
There is tarmac, concrete and gravel roads and car parking spaces.
Various picnic benches are located across our parks for all guests to enjoy.

Public Areas – WC (Lynmouth Holiday Retreat Only)

Lynmouth Holiday Retreat has toilet, shower, washing up and laundry facilities housed in the same building, located within Beggars Field at the centre of the park.
Principal access to this building is via a tarmacked ramp.
The building’s main entrance provides access to all guests, with the initial lobby area containing two washing up sinks, an EasyBe Dishwasher and two wheelchair accessible washroom and WCs (one with baby changing facilities).
The building contains a private bathroom which can be booked in advance from the park reception.
Ladies’ toilets and showers are accessed via the main entrance to the building and are paved and configured across a single level, providing access to a private changing area, WCs, public hand basins and hand dryers. Shower facilities with private changing areas and a hair dryer are accessed across the same single level.
Gentlemen’s toilets and showers are accessed via the main entrance to the building, paved and are configured across a single level. The facilities provided include public handbasins, hand dryers, urinals, WCs, a private and public changing area, and showers.

Public Areas – Laundry

Laundry facilities are available at all our parks save for Tamar View Holiday Park.
There is typically one small step at the entrance of our laundry facilities.
Laundry services include front loading washing machines, a combination of front and top loading tumble dryers, an iron and an ironing board.
Our laundry facilities are payable via cash (coins), or via tokens which can be purchased from the park reception. Touring Facilities (Lynmouth Holiday Retreat Only)
The park has a combination of level and slightly sloping, grass, gravel and concrete pitches.
Parking next to your touring caravan or tent is permitted.
Our pitches provide a combination of non-electric, electric, electric & water and electric, water & grey waste facilities.
There are three washing up sinks available in the facilities building as well as an EasyBe Dishwasher. Situated outside the building is a dog washing station and chemical toilet disposal point.
There are numerous drinking water and grey waste points around the park.

PRIVACY POLICY

Introduction
We respect your privacy and are committed to protecting your personal information (“personal data”).

This privacy notice will tell you how we look after your personal data and about your privacy rights. It supplements any other notices and is not intended to override them. We have tried to be brief and clear. We are happy to provide any additional information or explanation.

Who We Are

Data Controller:	Coast & Country Parks Limited & Brean Beach Holiday Parks Limited
Data Protection Manager (“DPM”):	Christopher James

The DPM is available at:

Address	Coast & Country Parks Limited, c/o Buncombes Garage, Huntspill Road, Highbridge, Somerset TA9 3DE
Telephone	+44 1278 780 565
Email	chris@coastandcountryparks.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO)
(www.ico.org.uk), although we would appreciate the chance to deal with your concerns in the first
instance.

Changes
This version was last updated on the Effective Date. It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.

How We Collect Your Personal Data
You may give us data orally, by filling in forms or by corresponding with us by post, phone, email or otherwise, for example when you:

enter into a contract with us (make a booking) or contact us about doing so.
contact us about any contract (booking) we have with you.
request marketing to be sent to you.
enter a competition, promotion or survey; and/or give us some feedback.

We may also receive personal data about you from third parties and public sources, including other customers when they interact with us.

How We Use Your Personal Data
We will only use your personal data when the law allows us to. We have set out below how and why we plan to use your personal data.

Purpose / Activity

Lawful basis for processing including basis of legitimate interest
– To register you with our business
Performance of a contract with you
– Managing payments, fees and charges
– Collecting and recovering money owed to us
– Addressing any breach
– Necessary for our legitimate interests
- To recover debts due to us
- To ensure compliance with contract terms
- To keep our records updated and to study how people use our business
  – Necessary to comply with a legal obligation
To manage our relationship with you which will include:
– Notifying you about changes to our terms or privacy policy
– Notifying you about changes to our business which are relevant to you
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
– Necessary for our legitimate interests
- For running our business
- Provision of administration and IT services
- Network security
- To prevent fraud
- In the context of a business re-organisation or group restructuring exercise
  – Necessary to comply with a legal obligation
To make suggestions and recommendations to you about goods or services that may be of interest to you
– Necessary for our legitimate interests
- To develop and grow our business
Asking you to partake in a review, prize draw, competition or complete a survey
– Necessary for our legitimate interests
- To study how people use our business
- To develop and grow our business
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
– Necessary for our legitimate interests
- To study how people use our business
- To develop and grow our business
- To inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, relationships and experiences
– Necessary for our legitimate interests
- To define types of people for our products and services
- To keep our website updated and relevant
- To develop our business
- To inform our marketing strategy

Promotional Offers from Us
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. We may then use your personal data to send you marketing communications from us if you have requested information from us, purchased goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Other Marketing

We will get your express opt-in consent before we use your personal data for any other marketing purpose or share it with any third party for marketing purposes.

Opting Out

You can ask us to stop sending you marketing messages at any time by contacting our DPM.

Cookies

For information about the cookies, we use, and your ability to refuse them please refer to our separate cookie policy on our website.

Change of Purpose

Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law. However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain the legal basis for our actions.

Visitors to Our Website

If we want to collect personally identifiable information through our website, we will be up front about this. When someone visits our website, we may use a third-party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. This information is only processed in a way which does not identify anyone.

Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

If You Fail to Provide Personal Data
If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is the case.

Disclosures of Your Personal Data
We may share your personal data with third parties to help us run our business or carry out our obligations to you:
Lawful basis for processing including basis of legitimate interest

Service providers for IT and system administration
Necessary for our legitimate interests (performing the contract, using your data as we have
described in this notice)
Our professional advisers including lawyers, bankers, auditors and insurers
HM Revenue & Customs, regulators and other authorities

We may also share your personal data with any third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers
We do not transfer your data outside the European Economic Area.

Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How Long Will We Use Your Personal Data For?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. You can ask us about the retention periods for different aspects of your personal data by contacting our DPM.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Legal Rights
You have the right to:

Request access to your personal data (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c)where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data.However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

	Check-in Time	Check-out Time
Camping & Touring Plots	14:00	10:30
Glamping, Caravans, Lodges & Cottage	16:00	10:00

POLICY PACK – TERMS & CONDITIONS

BOOKING POLICY

Summary Terms of Agreement

Cancellation by You

Alteration by You

Cancellation or Alteration by Us

Changes Caused by Exceptional Circumstances

Complaints

Personal Data

Our Promises to You

Your Promises To Us

Behaviour standards

Cancelling the booking because you are in breach of these Terms and Conditions

Changing the Park Rules

Keys

Communications

Booking Vouchers

Incorporation of BH&HPA Model Booking Terms

HOLIDAY PROTECTION COVER

PART II PARK RULES FOR GUESTS

Your Licence Agreement

IMPORTANT: Holiday Use Only

Park Opening Dates

Pitch Fees

Payments

Insurance

Gas & Electric Safety Certificates

Safety

Security

Permitted Numbers of Occupiers

Visitors to Your Holiday Home or Lodge

Ejection on Grounds of Behaviour

Communication

Condition of Your Holiday Home or Lodge

Your Pitch

Parks’ Closure Periods

Utilities

Washing

Refuse

Vehicles

Behaviour

Pets

APPENDIX: ADDITIONAL PARK RULES FOR HOLIDAY GUESTS & VISITORS

Health & Safety

Pets

Hot Tubs

Fishing

Other General Rules

Incorporation of BH&HPA Model Park Rules

HOT TUB POLICY

PET POLICY

FISHING GUIDELINES

ACCESS STATEMENT

PRIVACY POLICY

PART II
PARK RULES FOR GUESTS